PRIVACY POLICY AND PROTECTION OF PERSONAL INFORMATION OF SIGNEL SERVICES (the “Policy”)
1. INTRODUCTION
The respect of your privacy and the protection of your Personal Information are of utmost importance for Signel Services, its subsidiaries and management companies (“Signel”, “our”, “we”, “us”).
Therefore, we have implemented this Policy that governs the collection, use, disclosure, retention, and disposal of Personal Information, whether collected through technological means or not. This Policy also describes how we protect Personal Information and the process for handling complaints.
2. APPLICATION AND INTERPRETATIONS
This Policy applies to Signel Services, including its directors, employees, consultants, and any other person providing services on its behalf.
It covers the Personal Information of clients (potential, current or former), visitors to the Signel website (the “Site”), and any individual who provides Personal Information to Signel.
For the purposes of this Policy, and as defined by the Act respecting the protection of personal information in the private sector, Personal Information means any information relating to a natural person that allows them to be identified, directly or indirectly.
Examples include: name, mailing address, email address, phone number, gender, banking information, language, technical browsing data, cookies, and any other information voluntarily provided.
Professional or business contact information and publicly available information are not considered Personal Information.
BY PROVIDING PERSONAL INFORMATION TO SIGNEL SERVICES, YOU CONSENT TO ITS COLLECTION, USE, DISCLOSURE, RETENTION, AND DISPOSAL IN ACCORDANCE WITH THIS POLICY.
3. CONSENT, COLLECTION, USE, AND DISCLOSURE
3.1. Consent
As a rule, Signel collects Personal Information directly from you with your consent, subject to legal exceptions.
Signel may also collect Personal Information from third parties where permitted by law.
You have the right to refuse to provide Personal Information and to withdraw your consent (subject to legal limitations), which may affect our ability to provide services.
3.2. Collection and Use
Signel collects only the Personal Information necessary for identified purposes.
3.2.1. Website & Email Interactions
When using our Site or communicating with us, we may collect contact details, account information, technical data, usage analytics, and any information voluntarily provided.
This information is used to improve user experience, analyze performance, respond to inquiries, and provide services.
3.2.2. Clients
When requesting services or purchasing products, we may collect name, address, contact details, payment information, and preferences.
This information is used to manage accounts, process transactions, provide services, and communicate with clients.
3.2.3. Survey, events, and marketing
We may collect Personal Information for participation in surveys, events, and communications.
3.2.4. Phone calls
Calls may be recorded and contact details collected to improve service.
3.2.5. Visits to our Office
Visitor information may be collected for security purposes.
3.3. Disclosure
Signel limits disclosure of Personal Information except as required by law, for service providers, business transactions, statistical analysis, or with your consent.
4. THIRD-PARTY SITES
Our Site may link to third-party websites. Signel Services is not responsible for their privacy practices.
5. INTERNATIONAL TRANSFER
Personal Information may be processed outside Quebec. Signel ensures appropriate safeguards and contractual protections.
6. SECURITY
Signel uses appropriate physical, technical, and organizational measures to protect Personal Information.
7. MINORS
Signel does not knowingly collect Personal Information from individuals under 18 years old without appropriate consent.
8. RETENTION
Personal Information is retained only as long as necessary to fulfill its purpose and comply with legal obligations.
9. ACCESS & CORRECTION
You may access, update, correct, or withdraw consent for your Personal Information by submitting a written request.
10. EMAIL COMMUNICATION
You may unsubscribe from communications at any time.
11. COOKIES
We use cookies and similar technologies to enhance user experience and analyze site performance.
12. POLICY CHANGES
Signel reserves the right to update this Policy at any time.
13. TERMS OF USE
Terms of use apply to the Site and services and include limitations of liability.
14. PROCESSING COMPLAINTS
Complaints must be submitted in writing to confidentialite@signel.ca and will be processed confidentially within 30 days.
15. CONTACT
M. Eric St-Denis
Privacy Policy Officer
700 Mnt Monette
Saint-Mathieu (Québec) J0L 2H0
confidentialite@signel.ca